Using Net Promoter Score (NPS) to prioritize decisions affecting the passenger experience was a theme during the APEX Expo Educational Sessions earlier this week. From ticket prices and flight reliability to passenger comfort and airport lounge experiences, a multitude of factors influence NPS for airlines. How does inflight connectivity fit into your score, and how can you tie a better Internet user experience to increased brand loyalty?
The APEX Board of Directors Election opens on Friday, August 10 and SmartSky's VP of Airlines, Mary Rogozinski, is running. Learn more about Mary's experience and reason for running below. Have questions? Connect with Mary on LinkedIn to start a conversation about what's next for APEX.
I have a broad range of experience in our industry that I will bring with me as an APEX Board member, including:
- Working in both the airline and vendor communities
- Managing IFEC hardware and IFE content
- Managing inflight entertainment and inflight connectivity programs
- Developing customer products for both airplanes and airports
- Previously serving on the Board, as President and Board member, representing both airline and vendor companies
The fifth annual Global Connected Aircraft Summit began yesterday in San Diego, CA, and if it was any indicator, the week promises to be filled with great discussions about the connected aircraft.
Paul Sameit is the VP of Commercial and Government Aviation. He is responsible for leading the sales efforts with the airlines and the establishment of relationships needed to achieve Supplemental Type Certificates (STC's) with commercial aviation maintenance and repair organizations and commercial aircraft original equipment manufacturers. Paul is one of the founders of SmartSky Networks, and prior to this position, he was the VP of Accounting and Finance for four years, and the VP of Special Projects for two years.
For the second year, SmartSky exhibited at the Airline Passenger Experience EXPO (APEX EXPO) as a Diamond Sponsor. This year's EXPO was held at the Long Beach Convention Center in Long Beach, California.
From Singapore to Long Beach, it's time for APEX EXPO!
SmartSky Networks is pleased to be the Diamond Sponsor for APEX EXPO 2017 in Long Beach, CA. Beginning Monday, September 24 through Thursday, September 28, we’ll exhibiting at Stand 1229, so stop by our booth to say hello and learn more about SmartSky's great solutions and products for Commercial Aviation.
SmartSky's Senior Vice President of Digital Aviation, James Ladd, has been selected to participate on the 2018 Global Connected Aircraft Advisory Board.
The Global Connected Aircraft Summit provides airlines, operators, integrators, and technology vendors complete connected solutions – from ground to air and from nose to tail. The Advisory Board is composed of the industry’s most forward thinking leaders. Their main responsibility is to guide the Summit to cover relevant content that will connect business, technology, and industry perspectives that will go beyond just in-flight entertainment to include operations, communications and technologies that impact the aircraft.
Mary Rogozinski Candidate for Director, APEX Board
Name: Mary Rogozinski
Company: SmartSky Networks
Position: VP, Airlines
I think that the Board needs to be more diverse, representing more of the various types of businesses of our members. As a Board member, I would bring a broad range of experience in our industry, having worked in both the airline and vendor communities, managed IFEC hardware and IFE content, managed inflight entertainment and inflight connectivity programs, developed customer products for both airplanes and airports, and previously serving on the Board, as President and Board member, representing both airline and vendor companies.