In the aviation connectivity industry, we are all striving to provide a better end-user experience, whether that experience is for the passengers in the cabin, the flight crew, or the team on the ground. Our goal is to enable these users to do the activities and tasks that they want and need to do with their devices: send and receive emails, hold calls and video chats, collect and analyze in-flight data. However, confusion creeps in when connectivity is not what one might expect— especially when everyone starts talking about “speeds up to _” as if that is the performance one sees all the time.